Refund policy
Overview
At Mahasthan LLC, we are committed to providing quality wholesale products and excellent customer service. If you receive a damaged, defective, or incorrect item, please contact us and we will work to resolve the issue.
Returns
Returns are accepted for eligible items within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must include original packaging.
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Proof of purchase or order information must be provided.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:
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Your order number
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Photos of the item and packaging
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Details of the issue
We will review your request and provide an appropriate solution.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Non-Returnable Items
Some items may not be eligible for return, including:
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Products that have been used or opened
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Items without original packaging
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Clearance or final sale items
Return Shipping
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to our error.
Wholesale Orders
Wholesale and bulk orders may have different return terms. Please contact us before returning any wholesale order.
Contact Us
Mahasthan LLC
Email: mahasthanllc@gmail.com
Phone: +1 (929) 422-1289
Location: Buffalo, New York 14218, USA