Refund policy

Overview

At Mahasthan LLC, we are committed to providing quality wholesale products and excellent customer service. If you receive a damaged, defective, or incorrect item, please contact us and we will work to resolve the issue.

Returns

Returns are accepted for eligible items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must include original packaging.

  • Proof of purchase or order information must be provided.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item and packaging

  • Details of the issue

We will review your request and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Products that have been used or opened

  • Items without original packaging

  • Clearance or final sale items

Return Shipping

Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to our error.

Wholesale Orders

Wholesale and bulk orders may have different return terms. Please contact us before returning any wholesale order.

Contact Us

Mahasthan LLC

Email: mahasthanllc@gmail.com

Phone: +1 (929) 422-1289

Location: Buffalo, New York 14218, USA